Frequently Asked Questions
Everything you need to know about shopping with Addax.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal for a full refund or store credit.
How do I find the right size for me?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Addax is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections to reduce our environmental impact.